From leasing bodies to solving bottlenecks
Capacity and alignment. These are the key ingredients for scaling IT operations to meet business needs. If you’ve used body leasing, you probably understand that capacity and alignment can be the opposing forces. The more contractors you have, the more energy you spend on alignment. It is most visible when a significant change occurs and managing IT operations becomes tiresome and ineffective. And it could be a signal that you are missing a technology partner.
IT outsourcing – lacking capacity or alignment?
Increasing capacity without caring for alignment is the reason why IT outsourcing has a reputation of quickly delivering wrong things. Outsourcing IT operations helps you avoid this problem and get a technology partner that focuses on bottlenecks and understands your business challenges. In short, a good technology partner will ensure alignment.
It is not only about figuring out how to manage the organizational complexity. The question that may convince you to look beyond body leasing is this: you’re building the things right, but are you building the right things?
IT services: bringing industry experience
A technology partner brings industry experience and best practices to the table. A technology partner understands your problems and doesn’t just ship potential solutions. Think about it like this: every feature request should be linked to a user story behind it because there may be a better way to address it. Similarly, everything you want to build should be looked at through the lens of a problem you want to solve.
That’s what an experienced technology partner is for – identifying and solving bottlenecks to streamline IT operations and not just produce what they are asked for. At the start of every relationship with a client, we always ask about your technological and operational challenges. We often discover that we can make an immediate impact, for instance, by solving an integration issue.
IT outsourcing benefits: agile adaptation to change
You may have already been working on increasing alignment between your internal and external teams. You may have been analyzing development flow, communicating shared objectives, and introducing shared procedures. Those are the prerequisites for outsourcing some of your IT operations. However, that alignment has to be worked on continuously. Change, either from the business or the technology side of things, will happen and disrupt the previously effective processes.
In such circumstances it’s most visible how having a technology partner can ensure the long-term success of IT operations. It is the alignment that allows for nimble changes and better navigation in a current fast-paced environment.
Every project with j-labs has its dedicated delivery manager, a technical professional who ensures smooth communication, and – as the title suggests – on-time delivery. It is one of many ways we make sure j-labs is a true technology partner, taking on accountability and striving towards shared goals.
How to succeed at introducing a technology partner
Starting a relationship with a technology partner should not be a strain on organizational processes. That’s why we recommend you start the outsourcing with those 3 strategies in mind:
1. Start small
It is best to start with only a handful of specialists. This will allow them to understand the challenges and give you time to learn how to effectively cooperate with an extended team.
In our experience the first phase of the outsourced work should focus on addressing one main issue, along which a project documentation and information flow will be established. Only then the scope can be gradually increased, ensuring a smooth transition. This will not only save you money, but also reduce risk at the same time.
At j-labs we’re committed to agile ways of working. We don’t mean agile frameworks, methodologies or tools. We mean collaborative practices of self-organizing. Cross-functional teams focused on their end users. Flexible responses to changes in requirements, capacity, and user stories. We start small, so we can go far.
2. Discuss the scope with your stakeholders
A technology partner can bring industry experience, provide you with best practices, and suggest valuable improvements in time to market and customer experience. However, if you hesitate to share the larger picture for reasons such as protecting intellectual property, then your outsourced team will be only solving software bottlenecks.
3. Iterate on communication with your technology partner
With actual work being outsourced, your key responsibility becomes communication that ensures everyone stays in the loop. Regularly reflect on what works well and what doesn’t, and the long-standing relationship will deliver outstanding returns.
The support you will receive, advice you will implement and alignment you will achieve are so much worth it.
IT outsourcing case study – the way we do it
Let’s say you seek high alignment, value industry experience, and strongly prefer an agile mindset. Sounds great. However, how do you implement these preferences into your project scope?
It may help to look at our case studies, and read about the deliverables, challenges, solutions and technology stacks we used in past projects. Read more here.
And if you want to discuss it further, don’t hesitate to contact us.